Coaching Terms and Conditions
These Terms and Conditions ("Terms") govern all coaching and mentoring services ("Services") booked through izharshah.com and provided by Sustech Solutions Limited, a company registered in England and Wales ("we", "us", "our").
By booking a coaching session or programme, you ("the Client") confirm that you have read, understood, and agreed to these Terms in full. Please read them carefully before making a booking.
These Terms form a legally binding contract between you and Sustech Solutions Limited. If you do not agree with any part of these Terms, you should not proceed with a booking.
1. About Our Coaching Services
Sustech Solutions Limited offers coaching and mentoring services in the areas of professional development, income diversification, career strategy, and related topics.
Our Services are provided in accordance with the Consumer Rights Act 2015, which requires that services are delivered with reasonable care and skill, within a reasonable time, and at a reasonable price where no price has been agreed in advance.
Our coaching services are available to individuals aged 18 and over. By booking, you confirm that you meet this requirement.
2. Nature of Coaching
Coaching and mentoring are educational, strategic, and advisory in nature. Our Services are designed to help you explore goals, develop thinking, and identify potential pathways. They are distinct from — and must not be treated as a substitute for — regulated professional services.
In particular, our coaching does not constitute:
- Therapy, counselling, or psychotherapy of any kind
- Financial advice or financial promotion regulated by the Financial Conduct Authority (FCA)
- Investment advice or personal recommendations regarding financial products
- Legal advice or opinion
- Tax or accounting advice
- Medical or clinical advice
We are not regulated by the FCA or any other professional regulatory body. If your circumstances require regulated advice, you should consult a suitably qualified and authorised professional — such as an IFA, solicitor, or accountant — independently of any coaching engagement with us.
3. No Guaranteed Outcomes
We do not make any representation, warranty, or guarantee — express or implied — that participation in our coaching services will result in any particular outcome, including but not limited to:
- Income generation, revenue growth, or financial gain
- Business growth, launch, or commercial success
- Career progression, promotion, or new employment
- Audience growth or personal brand development
- Any other specific personal or professional result
Results vary significantly between individuals and depend on factors outside our control, including your effort, experience, market conditions, and personal circumstances. Any outcomes referenced in our materials are illustrative only and are not promises or projections of what you will achieve.
The value of our coaching lies in the quality of guidance, frameworks, and strategic thinking provided — not in a guaranteed outcome. You are responsible for how you apply what is discussed in sessions.
4. Booking and Payment
4.1 Making a Booking
All coaching sessions and programmes must be booked through the booking process on this Website or as otherwise agreed in writing. A booking is confirmed only when full payment has been received, or when an alternative payment arrangement has been expressly agreed in writing by us.
4.2 Pricing
All prices are displayed on the Website at the time of booking. Prices are inclusive of VAT where applicable. We reserve the right to adjust pricing at any time; however, any change will not affect a booking that has already been confirmed and paid for.
4.3 Payment Terms
Payment is required in advance of each session unless a formal payment plan has been agreed in writing. Where a payment plan is in place, sessions will only be held if payments are up to date. We reserve the right to suspend or cancel upcoming sessions if payment is overdue.
4.4 Accepted Payment Methods
Payment methods accepted are displayed at the point of booking on the Website. Payments are processed securely through third-party providers. We do not store payment card details.
5. Cancellation and Rescheduling
5.1 Your Right to Cancel — Statutory Cooling-Off Period
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you book our services online or at a distance, you have the right to cancel within 14 calendar days of the date of booking without giving any reason ("the cooling-off period").
If you request that coaching sessions begin within the 14-day cooling-off period, you acknowledge that your right to a full refund will be reduced on a pro-rata basis to reflect the services already delivered. If the services are fully completed within the cooling-off period, you lose the right to cancel.
To exercise your right to cancel within the cooling-off period, please contact us at www.izharshah.com/contact with a clear statement of your intention to cancel. We will process any applicable refund within 14 days of receiving your cancellation notice.
5.2 Rescheduling a Session
You may request to reschedule a booked session by giving at least 48 hours' notice before the scheduled start time. Rescheduling requests should be made in writing via www.izharshah.com/contact.
We will make reasonable efforts to accommodate a rescheduled time but cannot guarantee a specific alternative slot. Rescheduling is subject to availability.
5.3 Late Cancellations and Non-Attendance
If you cancel a session with less than 48 hours' notice, or fail to attend a scheduled session without prior notice, that session will be treated as having been delivered and no refund or rescheduling will be offered. This policy exists to protect allocated time that cannot otherwise be filled at short notice.
5.4 Cancellation by Us
In the unlikely event that we need to cancel or reschedule a session, we will notify you as soon as reasonably practicable and offer an alternative time or a full refund for that session. We will not be liable for any indirect loss arising from such cancellation.
6. Conduct and Professional Standards
We are committed to providing a professional, respectful, and productive coaching environment. In return, we ask that clients:
- Attend sessions on time and prepared
- Communicate respectfully and professionally at all times
- Refrain from recording sessions without our prior written consent
- Not share session content for commercial purposes without permission
We reserve the right to end a session immediately, or to decline future bookings, in the event of abusive, threatening, discriminatory, or otherwise inappropriate behaviour by the Client. In such circumstances, no refund will be provided for a terminated session, and any remaining sessions in a package may be cancelled at our discretion.
We may also decline or discontinue the coaching relationship if, in our professional judgement, continued coaching would not be in the Client's best interests or falls outside our area of competence.
7. Client Responsibilities
To get the most from coaching, and as a condition of our Services, you agree to:
- Take full responsibility for implementing any ideas, strategies, or recommendations discussed in sessions
- Provide accurate and relevant information about your circumstances, goals, and constraints
- Acknowledge that coaching is a collaborative process and that outcomes depend significantly on your own engagement and effort
- Seek independent professional advice (financial, legal, medical, or otherwise) where appropriate, and not rely solely on our coaching for decisions in those areas
8. Confidentiality
8.1 Our Obligations
We treat the content of coaching sessions as confidential. We will not disclose personal information shared during sessions to third parties without your prior consent, except where:
- Disclosure is required by law or by order of a court
- Disclosure is necessary to prevent serious harm to you or another person
- The information is already in the public domain through no breach on our part
8.2 Your Obligations
You agree not to disclose any proprietary methodologies, frameworks, or materials shared with you during coaching sessions for commercial purposes without our prior written consent.
8.3 Data Protection
Any personal data collected or processed in connection with coaching services is handled in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR). By booking our Services, you confirm that you have read and understood our Privacy Policy.
9. Recording of Sessions
Sessions may only be recorded by either party with the express prior written consent of the other. If recording is agreed, the recording is for the personal use of the Client only and must not be shared, published, or used commercially without our written permission. We reserve the right to withdraw consent for recording at any time.
10. Intellectual Property
All materials, frameworks, templates, and resources provided to you as part of the coaching engagement — whether shared in sessions, by email, or via the Website — remain the intellectual property of Sustech Solutions Limited and are protected under the Copyright, Designs and Patents Act 1988.
You are granted a personal, non-exclusive, non-transferable licence to use such materials for your own private, non-commercial purposes only. You may not reproduce, distribute, resell, or publish them without our prior written consent.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Sustech Solutions Limited's total liability to you in connection with the coaching services shall not exceed the total fees paid by you for the specific services giving rise to the claim.
We shall not be liable for any indirect, consequential, or special loss, including loss of profit, revenue, anticipated savings, business opportunity, or reputational damage, arising from or in connection with the provision of our Services.
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded or restricted under English law, including rights under the Consumer Rights Act 2015
12. Governing Law and Jurisdiction
These Terms and any dispute or claim arising from them shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer, you may also have rights under the law of your country of residence which cannot be overridden by these Terms.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Updated Terms will be published on this page with a revised date. Any changes will not affect bookings that have already been confirmed prior to the date of the update.
We encourage you to review these Terms before each booking to ensure you are aware of the current version.
14. Contact Us
If you have any questions about these Terms or our coaching services, please get in touch:
Sustech Solutions Limited
86-90 Paul Street, London EC2A 4NE, UK
Website: www.izharshah.com/contact
