Refund Policy

Last updated: 18 May 2026  |  Applies to: izharshah.com

This Refund Policy applies to all purchases made through izharshah.com, operated by Sustech Solutions Limited (trading as Izhar Shah), a company registered in England and Wales under company number 15774535, with registered office at 86-90 Paul Street, London, Greater London, England, EC2A 4NE ("we", "us", "our").

Please read this policy carefully before making a purchase. By completing a purchase on this Website, you confirm that you have read and understood this policy.

1. Your Statutory Rights

Nothing in this Refund Policy removes or limits your statutory rights as a consumer under UK law. In particular:

1.1 Consumer Rights Act 2015 — Digital Content

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If a digital product you purchase fails to meet any of these standards, you may be entitled to:

• A repair or replacement of the digital content at no cost to you; or
• A full or partial refund where repair or replacement is not possible, is not provided within a reasonable time, or causes significant inconvenience

These rights apply regardless of whether a product is described as non-refundable.

1.2 Consumer Contracts Regulations 2013 — Cooling-Off Period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have a 14-day right to cancel a contract made at a distance (including online purchases) without giving any reason.

However, for digital content not supplied on a physical medium (such as downloadable files or instant-access courses), this cancellation right is lost once the download or access begins, provided that:

• You gave your express prior consent to delivery beginning within the cancellation period; and
• You acknowledged that you would thereby lose your right to cancel

We request both of these confirmations from you at checkout. Where delivery has not yet begun and the 14-day period has not elapsed, you retain the right to cancel and receive a full refund.

To cancel within the cooling-off period (before download or access begins), please contact us at www.izharshah.com/contact with a clear statement of your intention to cancel. We will process your refund within 14 calendar days.

2. Digital Products

Digital products sold on this Website include, but are not limited to:

• E-books and PDF guides
• Templates, workbooks, and toolkits
• Downloadable materials and resources
• Any other file-based digital product

Due to the nature of digital content — which can be accessed, copied, and retained immediately upon download — all digital product sales are final and non-refundable once the file has been accessed or downloaded, subject to your statutory rights set out in Section 1 above.

We do not offer discretionary refunds on digital products on the basis of change of mind, failure to use the product, or dissatisfaction with the subject matter where the product has been accurately described.

3. Online Courses and Learning Programmes

Online courses and learning programmes delivered through this Website provide immediate access to course materials upon purchase.

Courses are non-refundable once access has been granted and commenced, subject to your statutory rights under Section 1. "Commencement" means accessing any course module, lesson, resource, or associated material.

3.1 Cooling-Off Period for Courses

If you purchase a course and have not yet accessed any content, your 14-day statutory cancellation right remains in effect. To exercise this right, contact us before accessing any course material at www.izharshah.com/contact.

3.2 Course Content and Availability

We make reasonable efforts to ensure course content is accurate, up to date, and accessible. If you experience a genuine technical issue preventing access to content you have paid for, please refer to Section 5 (Technical Issues).

3.3 Course Access Duration

Access duration is as described at the point of purchase. We do not offer refunds on the basis that a course was not completed within any given period, or that access expired in accordance with the stated terms.

4. Newsletter Subscriptions

Free newsletter subscriptions may be cancelled at any time by clicking the unsubscribe link in any email.

Where a paid newsletter subscription is offered, the following terms apply:

• Subscriptions are billed in advance on a recurring basis as stated at the point of sign-up
• You may cancel a recurring subscription at any time; cancellation takes effect at the end of the current billing period
• We do not offer pro-rata refunds for unused portions of a billing period following cancellation, unless required by law
• If you cancel within the 14-day cooling-off period before accessing any paid content, a full refund will be provided

5. Coaching Services

5.1 Rescheduling

You may reschedule a booked coaching session by providing at least 48 hours' written notice before the scheduled start time. Rescheduling requests must be submitted via www.izharshah.com/contact. We will make reasonable efforts to offer an alternative time, subject to availability.

5.2 Late Cancellations and Non-Attendance

If you cancel with less than 48 hours' notice, or fail to attend a scheduled session without prior notification, that session will be treated as having been delivered and no refund or rescheduling credit will be offered. This policy exists to protect time that has been allocated and cannot otherwise be filled at short notice.

5.3 Cancellation by Us

In the event that we need to cancel a session, we will notify you as soon as reasonably practicable and offer either a rescheduled session at a mutually convenient time, or a full refund for that session. We will not be liable for any indirect or consequential loss arising from such cancellation.

5.4 Coaching Packages

Where a coaching package of multiple sessions has been purchased:

• Sessions are non-refundable once delivered
• Unused sessions within a package may be carried forward at our discretion and subject to mutual agreement
• Refunds for undelivered sessions within a package will only be considered where we are unable to deliver the remaining sessions, or where you exercise your statutory cooling-off right before any session has commenced

5.5 Your 14-Day Cancellation Right — Coaching

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel a coaching booking made online. If you request that coaching commences within the 14-day period and a session is delivered, your refund entitlement will be reduced on a pro-rata basis to reflect the services already provided. To cancel within the cooling-off period, contact us in writing before the first session takes place.

6. Technical Issues

We understand that technical difficulties can occur and we take them seriously. If you experience any of the following, please contact us promptly:

• Inability to download a purchased file after payment has been confirmed
• Corrupt, incomplete, or inaccessible files upon download
• Inability to access a course or coaching booking after purchase
• A technical error during the checkout process that resulted in a charge without successful delivery

To report a technical issue, please contact us via www.izharshah.com/contact with:

1. Your full name and email address used at checkout
2. The product or service purchased
3. A description of the issue and when it occurred
4. Any relevant screenshots or error messages

We will investigate all genuine technical reports and respond within 3 working days. Where a fault is confirmed on our part, we will offer a resolution that may include re-delivery of the product, alternative access, or a full or partial refund at our discretion and in accordance with your statutory rights.

7. How to Request a Refund or Resolution

All refund requests, complaints, and resolution requests must be submitted in writing via www.izharshah.com/contact. Please include:

• Your full name and email address used at the time of purchase
• Your order reference number or transaction ID
• The product or service purchased and the date of purchase
• A clear description of the issue or reason for the request
• Any supporting evidence (e.g. screenshots, error messages)

We will acknowledge your request within 2 working days and provide a substantive response within 10 working days. Where a refund is approved, it will be processed to your original payment method within 14 calendar days of our approval decision.

8. Refund Processing

Where a refund is approved, the following applies:

• Refunds are issued to the original payment method used at purchase
• We do not issue refunds to a different payment method or as account credit unless specifically agreed
• Processing times may vary depending on your bank or card provider, but we will initiate the refund within 14 calendar days of approval
• Where payment was made via PayPal, the refund will be returned to your PayPal account in the first instance
• Any applicable transaction fees retained by payment processors are outside our control and may not be included in the refund amount

9. Chargebacks and Payment Disputes

A chargeback is a payment reversal initiated through your bank or card provider. We take all chargebacks seriously and investigate each one thoroughly.

In the event of a chargeback or payment dispute, we reserve the right to:

• Submit full evidence to the payment processor, including proof of purchase, delivery confirmation, access logs, correspondence, and policy acceptance records
• Immediately suspend or terminate access to all purchased products, courses, and services associated with the disputed payment
• Permanently ban the associated account and email address from making future purchases on this Website
• Pursue recovery of losses through appropriate legal channels where a chargeback is found to be fraudulent or unjustified

A chargeback raised against a transaction that is covered by this policy's non-refundable provisions — where no genuine defect exists and statutory rights have not been triggered — may be considered a fraudulent dispute. We will contest all such chargebacks with full supporting documentation.

If you have a genuine concern about a purchase, please contact us directly at www.izharshah.com/contact and we will do our best to resolve it fairly.

10. Exceptions and Discretionary Goodwill

Whilst we operate a strict no-refund policy for digital products and services as described above, we recognise that exceptional circumstances can arise. We reserve the right to make goodwill gestures — including partial refunds, product exchanges, or account credits — at our sole discretion in genuinely exceptional cases.

Any goodwill gesture made in one instance does not constitute a waiver of this policy or set a precedent for future requests.

11. Governing Law

This Refund Policy is governed by the laws of England and Wales. Any dispute arising from a purchase made on this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory consumer rights.

12. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be published on this page with a revised date. Changes will not affect purchases already made prior to the update date.

13. Contact Us

For all refund requests, technical issues, or questions about this policy, please contact us:

Sustech Solutions Limited
Trading as: Izhar Shah
Company Number: 15774535
86-90 Paul Street, London, Greater London, England, EC2A 4NE
Website: www.izharshah.com/contact

We aim to respond to all refund-related enquiries within 2 working days.