Terms and Conditions

Last updated: 18 May 2026  |  Applies to: izharshah.com

Welcome to izharshah.com (the "Website"). This Website is owned and operated by Sustech Solutions Limited (trading as Izhar Shah), a company registered in England and Wales under company number 15774535, with its registered office at 86-90 Paul Street, London, Greater London, England, EC2A 4NE ("we", "us", "our").

These Terms and Conditions ("Terms") govern your access to and use of this Website, and the purchase of any products or services made available through it. They form a legally binding agreement between you and Sustech Solutions Limited.

These Terms should be read alongside our other policies, which form part of the overall agreement between us:

• Privacy Policy
• Cookie Policy
• Refund Policy
• Disclaimer
• Digital Product Licence Terms
• Coaching Terms and Conditions

In the event of any conflict between these Terms and any of the above policies, these Terms take precedence unless the specific policy expressly states otherwise.

1. About Us

Sustech Solutions Limited
Trading as: Izhar Shah
Company Number: 15774535
Registered Office: 86-90 Paul Street, London, Greater London, England, EC2A 4NE
Website: www.izharshah.com
Contact: www.izharshah.com/contact

We are required by the Electronic Commerce (EC Directive) Regulations 2002 to make this information available to you. If you need to contact us for any reason relating to these Terms or your purchase, please use the contact details above.

2. Eligibility and Acceptance

2.1 Age Requirement

You must be at least 18 years of age to use this Website or purchase any product or service. By using this Website, you confirm that you are 18 or over. We do not knowingly provide services to persons under 18.

2.2 Capacity to Contract

By accepting these Terms, you confirm that you have the legal capacity to enter into a binding contract. If you are acting on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these Terms.

2.3 Acceptance

Your acceptance of these Terms occurs when you:

• Access or browse this Website
• Create an account on this Website
• Complete a purchase of any product or service
• Subscribe to our newsletter or email list
• Book a coaching or mentoring session

3. Use of This Website

3.1 Permitted Use

You may use this Website for lawful purposes and in accordance with these Terms. You agree to use it only in a way that is consistent with all applicable local, national, and international laws and regulations.

3.2 Prohibited Use

You must not use this Website:

• For any unlawful purpose, or in any way that contravenes applicable laws or regulations
• To commit fraud, impersonate another person, or misrepresent your identity or affiliation
• To upload, transmit, or distribute viruses, malware, or any code designed to damage or disrupt systems
• To attempt to gain unauthorised access to any part of the Website, its servers, or any connected systems
• To scrape, copy, or harvest data from this Website using automated means without our prior written consent
• To use content from this Website to train artificial intelligence models or large language models without our prior written consent
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website
• To send unsolicited commercial communications to other users or to us
• To reproduce, redistribute, resell, or commercially exploit any content from this Website without our written permission
• To engage in piracy, unauthorised copying, or distribution of paid content

We reserve the right to report any breach of the above to the relevant law enforcement or regulatory authorities and to cooperate fully with those authorities. We will disclose your identity where we are legally required to do so.

3.3 Website Accuracy

Whilst we make reasonable efforts to ensure that content on this Website is accurate and up to date, we do not warrant that all information is complete, accurate, or current at all times. Content may be changed, updated, or removed without notice. You should verify any information that you intend to rely upon before acting on it.

4. Account Registration and Security

4.1 Creating an Account

Access to certain products, courses, and services requires you to register for an account. When registering, you agree to provide accurate, current, and complete information and to keep it updated.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that takes place under your account. You must:

• Choose a strong, unique password and not share it with any other person
• Log out of your account at the end of each session, particularly on shared devices
• Notify us immediately at www.izharshah.com/contact if you suspect unauthorised use of your account

4.3 Account Responsibility

We will not be liable for any loss or damage arising from your failure to keep your account credentials secure. You accept full responsibility for all activity conducted through your account, whether or not authorised by you, unless you have promptly notified us of unauthorised access and we have failed to take reasonable steps to prevent further misuse.

4.4 One Account Per Person

Accounts are issued on a personal basis. You may not share account access with any other person, nor may you create multiple accounts to circumvent restrictions or access purchased content more than once. We reserve the right to merge or close duplicate accounts.

5. Products and Services

We may offer the following types of products and services through this Website:

• Online courses and learning programmes
• E-books and PDF guides
• Templates, workbooks, and digital toolkits
• Downloadable materials and resources
• Newsletter subscriptions (free and paid)
• Coaching and mentoring programmes
• Other educational and informational content

All products and services are subject to availability. We reserve the right to modify, withdraw, or discontinue any product or service at any time without notice, except where you have already entered into a contract with us for that specific product or service, in which case your rights are protected by that contract and applicable consumer law.

Product descriptions, pricing, and availability are subject to change. We will make reasonable efforts to ensure descriptions are accurate, but minor variations may occur. If a material discrepancy exists between a product and its description, your rights under the Consumer Rights Act 2015 apply.

6. Ordering and Contract Formation

6.1 Placing an Order

When you place an order on this Website, you are making an offer to purchase the selected product or service at the stated price and on these Terms. Your order constitutes an offer; a contract is not formed until we accept it.

6.2 Order Confirmation

A contract between you and Sustech Solutions Limited is formed when we send you an order confirmation email acknowledging receipt of your payment and confirming access to your purchased product or service. An automated acknowledgement sent at the point of purchase does not itself constitute acceptance of your order.

6.3 Right to Decline Orders

We reserve the right to decline any order at our discretion, including where:

• Payment cannot be verified or is declined
• We suspect fraudulent activity
• A product has been mispriced due to a genuine error
• We are unable to fulfil the order for operational reasons

Where an order is declined after payment has been taken, we will provide a full refund promptly.

6.4 Pricing Errors

If a product is listed at an incorrect price due to a typographical or system error, we are not obliged to honour that price and reserve the right to cancel the order and issue a full refund. We will notify you as soon as reasonably practicable in such circumstances.

7. Pricing, Payment, and VAT

7.1 Prices

All prices on this Website are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable. We reserve the right to change prices at any time; however, any change will not affect an order that has already been confirmed.

7.2 Payment Processing

Payments are processed through trusted third-party payment providers, currently including Kajabi and PayPal. By completing a purchase, you agree to be bound by those providers' terms of service and privacy policies. Payment is required in full at the time of purchase unless a separate payment plan has been agreed in writing.

7.3 Payment Security

We do not store, access, or process your payment card details directly. All payment data is handled by our payment providers in accordance with the Payment Card Industry Data Security Standard (PCI DSS). We receive only a payment confirmation reference.

7.4 Failed Payments

If payment is declined or fails, your order will not be processed and you will not receive access to the product or service. You should contact your bank or payment provider to resolve the issue before retrying.

7.5 Recurring Payments

Where a subscription or payment plan is selected, you authorise recurring charges on the agreed schedule. You may cancel a subscription in accordance with our Refund Policy. Cancellation does not entitle you to a refund of amounts already charged.

8. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel a distance contract without giving any reason.

For digital content not supplied on a physical medium (such as downloadable files or instant-access courses), this right is lost once delivery begins, provided you have given express prior consent and acknowledged the loss of your cancellation right at the point of purchase.

For coaching and service contracts, the 14-day cancellation right applies from the date the contract is formed. If you request that services commence within the cancellation period, your refund entitlement will be reduced on a pro-rata basis to reflect services already delivered.

To exercise your right to cancel, contact us in writing at www.izharshah.com/contact before the 14-day period expires and before downloading or accessing any digital content. We will process any applicable refund within 14 calendar days.

Full details are set out in our Refund Policy.

9. Refunds

Our refund terms are set out in full in our Refund Policy, which forms part of these Terms. In summary:

• Digital products and courses are non-refundable once accessed or downloaded, subject to your statutory rights
• Coaching sessions may be rescheduled with at least 48 hours' notice; late cancellations and non-attendance may be forfeited
• Genuine technical defects will be investigated and resolved or refunded in accordance with the Consumer Rights Act 2015
• Fraudulent chargebacks will be contested with full supporting evidence

10. Intellectual Property

10.1 Our Content

All content on this Website — including but not limited to text, articles, blog posts, course materials, e-books, templates, frameworks, graphics, logos, videos, audio recordings, and software — is the exclusive intellectual property of Sustech Solutions Limited or its licensors. All rights are reserved.

This content is protected by the Copyright, Designs and Patents Act 1988 and applicable international intellectual property law. The trading name "Izhar Shah" and any associated branding, logos, and marks are proprietary and may not be used without our prior written consent.

10.2 Prohibited Activities

Without our prior written permission, you may not:

• Reproduce, copy, or duplicate any part of this Website or its content
• Sell, resell, sublicence, or commercially exploit any content
• Share, distribute, or publish content to third parties or platforms
• Remove or alter any copyright notices, watermarks, or attributions
• Use content for the training of artificial intelligence models
• Create derivative works based on our content without permission

10.3 Permitted Use

You may access and view content on this Website for your own personal, non-commercial use. You may share links to publicly available pages of this Website, provided it is done in a way that is fair, legal, and does not damage our reputation or suggest any endorsement or association that does not exist.

10.4 Reporting Infringement

If you believe any content on this Website infringes your intellectual property rights, please contact us with full details at www.izharshah.com/contact so we can investigate promptly.

11. Digital Product Licence

Purchases of digital products are governed by our Digital Product Licence Terms, which form part of these Terms. In summary, you receive a limited, non-exclusive, non-transferable personal licence to use purchased materials for your own private, non-commercial purposes. No ownership of intellectual property is transferred by any purchase.

Breach of the licence terms — including sharing, redistributing, or using content commercially without permission — may result in immediate licence termination, removal of access, and legal action.

12. No Guarantees and Disclaimer

All content on this Website, including courses, newsletters, e-books, coaching programmes, and other materials, is provided for educational and informational purposes only.

We do not guarantee any specific outcome, including but not limited to:

• Income generation, financial gain, or business profitability
• Career progression, employment, or promotion
• Business growth, audience development, or brand awareness
• Personal development outcomes of any kind

Results vary significantly between individuals and depend on factors entirely outside our control, including your effort, skills, experience, market conditions, and personal circumstances. Any case studies, examples, or figures referenced on this Website are illustrative only and must not be treated as promises or projections.

Nothing on this Website constitutes financial, investment, legal, tax, accounting, medical, or any other form of regulated professional advice. We are not authorised or regulated by the Financial Conduct Authority (FCA) or any other regulatory body. You should always seek advice from a suitably qualified and regulated professional before making significant financial, legal, or business decisions.

Full details are set out in our Disclaimer.

13. Limitation of Liability

13.1 Scope of Limitation

To the maximum extent permitted by applicable law, Sustech Solutions Limited shall not be liable for:

• Any indirect, incidental, consequential, or special loss
• Loss of profit, revenue, anticipated savings, or business opportunity
• Loss of data, goodwill, or reputation
• Loss arising from reliance on the content of this Website or any linked site
• Any interruption, suspension, or termination of access to the Website or our services
• Any unauthorised access to or alteration of your transmissions or data

13.2 Cap on Liability

Where liability cannot be entirely excluded, our total aggregate liability to you in connection with these Terms or your use of this Website shall not exceed the total amount paid by you to us in the 12 months preceding the event giving rise to the claim.

13.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be lawfully excluded or restricted under English law
• Your statutory consumer rights under the Consumer Rights Act 2015 or other applicable legislation

13.4 Fairness of Terms

We are required by the Consumer Rights Act 2015 (Part 2) to ensure that contract terms are fair and transparent. If any term in these Terms is found to be unfair or unenforceable by a court, that term will be severed and the remaining Terms will continue in full force (see Section 21).

14. Your Statutory Consumer Rights

If you are a consumer resident in the United Kingdom, you have statutory rights that cannot be excluded or waived by these Terms. These include rights under:

• Consumer Rights Act 2015 — products, services, and digital content must be of satisfactory quality, fit for purpose, and as described
• Consumer Contracts Regulations 2013 — right to cancel distance contracts within 14 days
• Consumer Protection from Unfair Trading Regulations 2008 — protection against misleading actions, omissions, and aggressive commercial practices
• Misrepresentation Act 1967 — remedies where a contract was entered into on the basis of a false statement of fact

Nothing in these Terms is intended to, or shall have the effect of, excluding, restricting, or modifying any right or remedy you have under applicable consumer law.

15. Privacy and Data Protection

We collect and process personal data in connection with your use of this Website and our services. Our collection, use, storage, and protection of your data is governed by our Privacy Policy, which forms part of these Terms and should be read in full.

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using this Website, you acknowledge that you have read our Privacy Policy.

16. Cookies

This Website uses cookies and similar tracking technologies. Our use of cookies is governed by our Cookie Policy, which forms part of these Terms. By continuing to use this Website after being presented with the cookie notice, you acknowledge its terms. Non-essential cookies are only set with your prior consent.

17. Third-Party Links and Services

This Website may contain links to third-party websites, tools, platforms, or services. These links are provided for convenience and informational purposes only. We do not:

• Endorse or take responsibility for the content, accuracy, or practices of any third-party website
• Accept liability for any loss or damage arising from your use of third-party websites or services
• Guarantee the availability, security, or continuity of any linked site

When you leave this Website by clicking a third-party link, you do so at your own risk and under the terms and privacy policy of that third party. We recommend reviewing the terms of any third-party site before submitting personal data or making a purchase.

The inclusion of any link on this Website does not imply a partnership, affiliation, or endorsement unless explicitly stated.

18. Suspension and Termination

18.1 Termination by Us

We reserve the right to suspend, restrict, or permanently terminate your access to this Website and any associated account or purchased content, with immediate effect and without prior notice, in the event of:

• Breach of any provision of these Terms or our associated policies
• Piracy, unauthorised sharing, or misuse of purchased digital content
• Fraudulent activity, including fraudulent chargebacks or payment disputes
• Abusive, threatening, harassing, or discriminatory conduct towards us, our staff, or other users
• Any action that disrupts the operation of this Website or harms other users
• Circumventing technical measures, access controls, or licence terms
• Any activity that is unlawful or that exposes us to legal liability

Termination for cause does not entitle you to a refund of any amounts paid.

18.2 Termination by You

You may close your account at any time by contacting us at www.izharshah.com/contact. Closure of your account does not entitle you to a refund of amounts already paid, except as provided in our Refund Policy or by applicable law.

18.3 Effect of Termination

Upon termination of your account for any reason, all licences granted to you under these Terms and our Digital Product Licence Terms will immediately cease. We may retain data about you for the periods set out in our Privacy Policy and as required by law, notwithstanding account closure.

18.4 Survival

The following sections survive termination of your account or these Terms: Intellectual Property (Section 10), No Guarantees (Section 12), Limitation of Liability (Section 13), Governing Law (Section 23), and any other provision that by its nature should survive.

19. Availability and Changes to the Website

We do not guarantee that this Website will be available at all times, or that it will be free from errors, interruptions, or security vulnerabilities. Access to the Website is provided on an "as is" and "as available" basis.

We may suspend, withdraw, or restrict access to all or part of the Website for operational, technical, or commercial reasons without notice. We will endeavour to give reasonable advance notice of planned maintenance where practicable.

We reserve the right to modify, update, or remove any content, product, service, feature, or functionality on this Website at any time. This includes discontinuing products or services, subject to the rights of customers who have already purchased them.

20. Force Majeure

We will not be in breach of these Terms or liable for any delay or failure to perform our obligations where that delay or failure results from events beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather events
• Pandemic, epidemic, or public health emergency
• Government action, legislation, sanctions, or regulation
• War, terrorism, civil unrest, or national emergency
• Internet or telecommunications failures not caused by us
• Third-party platform outages (including Kajabi or payment providers)

In such circumstances, we will notify you as soon as reasonably practicable and take reasonable steps to resume performance. If a force majeure event results in non-delivery of a service you have paid for and the situation cannot be resolved within a reasonable period, you may be entitled to a refund for undelivered services.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the Terms. The remaining provisions shall continue in full force and effect, unaffected by the severance, unless the severed provision is fundamental to the overall purpose of the Terms.

22. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, Disclaimer, Digital Product Licence Terms, and Coaching Terms and Conditions, constitute the entire agreement between you and Sustech Solutions Limited in relation to the subject matter herein, and supersede all prior agreements, representations, and understandings, whether written or oral.

No statement, representation, or promise made by any employee, agent, or representative of Sustech Solutions Limited that is not contained in these Terms shall have any effect unless confirmed in writing by an authorised representative of the company.

23. Governing Law and Dispute Resolution

23.1 Governing Law

These Terms and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

23.2 Jurisdiction

You and we irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute arising from these Terms or your use of this Website.

23.3 Consumer Rights

If you are a consumer resident in another part of the United Kingdom or another country, you may also have rights under the laws of your country of residence. Nothing in these Terms affects any rights you may have under those laws that cannot lawfully be overridden.

23.4 Dispute Resolution

In the event of a dispute, we encourage you to contact us first via www.izharshah.com/contact to seek an informal resolution before pursuing formal proceedings. We aim to resolve all complaints within 10 working days of receipt.

If we are unable to resolve a dispute informally, you may wish to seek advice from the Citizens Advice Bureau or consider alternative dispute resolution (ADR) through an approved ADR provider. Details of our ADR arrangements are available upon request.

24. Changes to These Terms

We reserve the right to revise and update these Terms at any time. When we do so, we will:

• Update the "Last updated" date at the top of this page
• Display a notice on the Website where appropriate
• Notify you by email where the changes materially affect your rights or obligations

Changes will not apply retrospectively to contracts already formed prior to the update date. Your continued use of this Website following publication of updated Terms constitutes your acceptance of those changes.

The current version of these Terms is always available at www.izharshah.com/terms.

25. Contact Us

For any questions, complaints, or requests relating to these Terms or your use of this Website, please contact us:

Sustech Solutions Limited
Trading as: Izhar Shah
Company Number: 15774535
86-90 Paul Street, London, Greater London, England, EC2A 4NE
Website: www.izharshah.com/contact

We aim to acknowledge all enquiries within 5 working days and to provide a substantive response within 10 working days.